CLAIMS CENTER
All claims are important and our goal is to provide you with a timely and effective response to your claims in the event of a catastrophe. Catastrophes due to weather-related events result in an influx of claims, making it a challenge to handle the crisis without compromising the service you expect on a day-to-day basis.

BM&B has established an Emergency Claim Center within our organization to handle the influx of claims associated with any weather-related event, as they pose obstacles and potential overloads that can literally shut down an agency that has not considered contingent plans.

What We Have Done

While the changes are mostly behind the scenes, we want to make you aware of some steps BM&B has taken to better serve you in a catastrophic situation.
  • BM&B has designated a “war” room in the event a catastrophe interrupts the electricity coming into our building.
  • We have reinforced the windows to protect them from flying debris.
  • We have installed a generator to provide auxiliary power for air conditioning, computers, lights and our telephone system. We will be able to keep 12 employees on the phones taking and reporting claims.
  • If our building should lose electrical power, we will be up and running, hopefully with little inconvenience to you. In the event the telephone lines coming into our building are down, we have added Disaster Routing to our telephone system. In this case, when you call our main number, you will hear a recording which will offer several claim reporting options. We also have an office in Fort Smith, Arkansas that will be able to assist in handling claims calls at 1-800-598-9656.
  • In the event our building is untenantable, we can temporarily relocate to our Fort Smith office. This too will be relayed to you when you call our main number and we will then provide you with a list of options or other numbers to call. Whatever the situation, someone from BM&B should be available to handle your claim or return your call in a very short period of time.
  • If necessary, we will extend our hours and work through the weekends.
Service is as important as the product. Bowen, Miclette & Britt is staffed to answer the needs of our client's employees and dependants especially when they have a question or need assistance in the handling of a claim. Additionally, the Bowen, Miclette & Britt staff keeps up with all state and federal employment laws, which enables them to keep our clients informed and up to date.

Allow us the opportunity to put our resources to work for you. If you are interested in more information about the products and services offered, we invite you to email us or contact us locally in Houston at 713-880-7100 or 1-800-966-5497.
NOTICE: Bowen, Miclette & Britt, Inc. is not licensed as an insurance agent in all states and cannot solicit or sell insurance where it does not have a license. Access to our web site does not guarantee that we can provide insurance coverage without the proper agency license.